As a senior associate in Cooper Grace Ward’s insurance team, Monique brings approximately 17 years’ experience in the insurance industry, both administrative and professional. She has significant experience in public liability, compulsory third party and workers’ compensation claims from lodgment of a notice of claim to trial.
With extensive understanding and competence in running personal injury files from simple slip and falls to complex dependency and catastrophic injury claims, Monique has knowledge of all relevant legislation and procedures ensuring a proactive approach to resolving claims.
- Ability to understand clients’ approach to claims management and adhere to panel service standards, including required time frames for steps to be taken under the relevant legislation and internal time frames, dealing with conflict issues and contact with clients.
- Providing advice in relation to limitation period issues, including considering application and affidavit material provided by the plaintiff, medical and other evidence, case law and prospects of success under the Limitations of Actions Act 1974.
- Arranging thorough investigation of the circumstances of claims and allegations of negligence through factual investigations, obtaining relevant documentation, witness statements and expert evidence.
- Considering the application, and possible overlapping, of relevant legislation, including but not limited to Limitations of Actions Act 1974, Motor Accident Insurance Act 1994, Personal Injuries Proceedings Act 2002, Civil Liability Act 2003 and Workers’ Compensation and Rehabilitation Act 2003.
- Providing appropriate advice to clients on compliance, indemnity, liability, third party contribution, contributory negligence, fraud, medical evidence, quantum and recommendations as to future conduct and resolution of the claim.
- Engaging in informal settlement negotiations with third parties and/or the claimant to attempt to resolve the claim as quickly and cost effectively as possible.
- Appearing at compulsory conferences on behalf of clients.
- Progressing claims through litigation, including drafting pleadings, complying with disclosure obligations and briefing Counsel.
- Preparing a matter for trial including issuing subpoenas, witness conferences, liaising closely with Counsel and witnesses and instructing Counsel at trial.
Bachelor of Commerce – University of Queensland
Bachelor of Laws – Queensland University of Technology
Diploma of Law – College of Law
Solicitor – Supreme Court of Queensland
Masters of Law – Queensland University of Technology